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- #APPLE MAC TECHNICAL SUPPORT HOW TO#
- #APPLE MAC TECHNICAL SUPPORT PC#
- #APPLE MAC TECHNICAL SUPPORT PROFESSIONAL#
Note: The Apple Support app and certain features are available only in select countries or regions. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.
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Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself.
#APPLE MAC TECHNICAL SUPPORT HOW TO#
Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. CST and 10:30 p.m.Need help? Get the support you need for the Apple products you love-all in one place. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.Īvailable to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekendsįlexible to work between the hours of 7:00 a.m. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs - and remind them that behind our great products are amazing people. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. As an Apple Support Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs.
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We expect everything from an Advisor that our customers do.
#APPLE MAC TECHNICAL SUPPORT PC#
IOS, Smartphone, Tablet, PC or Mac experienceĪptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges Thrives on a team where expertise is shared and feedback is welcomedĮffective time management including ability to multi-task, organize and prioritizeĪble to research and grasp technical information across multiple tools while talking with customers Passion for customer service and ownership of the customer experience including comprehensive issue resolutionĪble to effectively tailor communication and style to differing audiencesĪble to self manage and work independently in a fast-paced, constantly changing environment
#APPLE MAC TECHNICAL SUPPORT PROFESSIONAL#
Minimum 2 years professional technical troubleshooting expertise or proven technical abilityĮxperience supporting customers via phone, e-mail, chat, and/or in person This position is located on site at the Apple campus in Sacramento, CA. We’re committed to helping employees explore their potential. If this sounds like you, you could be the next Apple Support Advisor. You’re not only here to help fix technical issues, but also provide an incredible customer experience. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology.